✅ Product-Related FAQs
1. Are your vape products authentic and original?
Yes, all our vape products are 100% authentic and sourced directly from trusted manufacturers and authorized distributors within the EU.
2. Are your products TPD compliant?
Absolutely. All e-liquids, vape devices, and nicotine pouches sold in our store meet the EU’s Tobacco Products Directive (TPD) regulations.
3. Do you sell nicotine and non-nicotine vape options?
Yes. We offer a wide range of products with different nicotine strengths, including 0mg nicotine-free options.
4. What types of vapes do you sell?
We stock disposable vapes, pod systems, mods, vape pens, and refillable devices to cater to every vaper’s preference.
5. Do you sell vape juices in multiple flavors?
Yes! We carry hundreds of e-liquid flavors, including fruits, menthols, desserts, tobaccos, and beverage-inspired options.
6. Are your nicotine pouches safe and legal in Europe?
Yes. Our nicotine pouches are compliant with EU laws and are sold only to customers aged 18 and above.
7. Can I mix e-liquids to create my own flavor?
Yes. Many customers enjoy blending flavors. Just ensure the base liquids are compatible and maintain proper VG/PG ratios.
8. Do your products come with user manuals?
Yes. All vape kits and hardware come with user manuals and safety instructions to ensure proper use.
9. How long does a disposable vape last?
It depends on the puff count. Most disposables range from 600 to 1500 puffs, depending on your usage.
10. Are your products suitable for beginners?
Yes. We offer beginner-friendly starter kits and guides to help new users transition to vaping easily and safely.
🚚 Service-Related FAQs
11. Do you ship to all EU countries?
Yes. We currently ship to all EU member states, including France, Germany, Spain, Italy, the Netherlands, Belgium, and more.
12. How long does delivery take?
Delivery typically takes 2–5 business days depending on your location. All packages come with tracking.
13. Is shipping free?
We offer free shipping on orders above a certain amount. Please check our shipping policy page for thresholds per country.
14. Can I track my order?
Yes. You will receive a tracking number via email once your order has been dispatched.
15. What payment methods do you accept?
We accept major debit/credit cards, bank transfers, PayPal, and secure EU-based payment processors.
16. What should I do if my item is damaged or defective?
Please contact us within 48 hours of receiving the item with photos and a brief description. We’ll resolve it quickly.
17. Do you offer refunds or exchanges?
Yes. We have a hassle-free return and exchange policy. You can view full details on our Return Policy page.
18. Is customer support available in different languages?
Yes. We offer multilingual support in English, French, German, and Dutch.
19. Can I cancel or change my order after placing it?
If your order hasn’t been shipped yet, we can cancel or update it. Contact us immediately for changes.
20. Do you offer bulk or wholesale orders?
Yes. We have special pricing and support for bulk orders and B2B clients. Reach out via our Business Inquiries email.